Curva

Legal

Refund Policy

Effective 6 July 2026

This policy explains when and how Curva issues refunds. Curva is a WhatsApp-based ordering and delivery service operated by ANIGRAM NIGERIA LIMITED ("Curva", "we", "us", or "our"). It should be read alongside our Terms of Service.

You only pay once you confirm your cart, and the amount you pay is made up of the cost of the goods, a delivery fee, and a service fee — all shown before you confirm. Where a refund is due, we return it to the same payment method you used.

1. When an item is out of stock

Sometimes a store finds that an item you ordered is not in stock when it comes to prepare your order. When that happens:

• The out-of-stock item is removed from your order and you are refunded for that item.
• The rest of your order continues as normal.
• Your service fee is recalculated on the reduced order value, and any resulting difference is included in your refund.
• You are notified over WhatsApp about what was unavailable and what has been refunded.

2. When a whole store's part of an order is cancelled

If a store cannot fulfil any of its part of your order — for example, if it is closed or out of everything you asked for — that store's entire portion is cancelled. In that case:

• You are refunded in full for the goods from that store.
• If your order was being collected from more than one store, and one store drops out entirely, the delivery amount associated with collecting from that store is also refunded.
• Any items from other stores are unaffected and are still delivered.

3. When an entire order is cancelled

If your whole order cannot be fulfilled, or if you cancel before it has been prepared and dispatched, you are refunded in full — including the goods, the delivery fee, and the service fee.

4. Problems with an order after delivery

If something is wrong with what you received — for example, an item is damaged, spoiled, or clearly not what was ordered — contact us over WhatsApp as soon as you can, and ideally within 24 hours of delivery. We will look into it with the relevant store and, where a refund is due, process it. It helps if you can share a photo and a short description of the problem.

Because groceries, prepared food, and medication are perishable or sensitive items, some goods cannot be returned once delivered. This does not affect your right to a refund where an item was faulty, incorrect, or not supplied.

5. How and when refunds are paid

• Refunds are made to the original payment method used for the order.
• Refunds triggered automatically — such as for out-of-stock items — are initiated at the time the change is made to your order.
• Once a refund is initiated, the time it takes to appear in your account depends on your bank or card provider, and is usually a few business days.

6. Cancellations by you

You can ask to cancel an order by replying in the WhatsApp chat. If the order has not yet been prepared and dispatched, it can usually be cancelled and refunded in full. Once a store has begun preparing your order or a rider has collected it, cancellation may no longer be possible, though we will always try to help.

7. Contact us

If you have a question about a refund, or believe a refund is due that you have not received, contact us at hello@curva.ng or through our WhatsApp channel, and we will look into it.